As a winner of the Press Ganey HX Pinnacle of Excellence Award®, MHC Charlevoix Hospital’s Ambulatory Surgery has ranked in the top 5% of healthcare providers in delivering patient experience over a minimum of three consecutive years. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“The ambulatory surgery staff and providers put patients at the center of everything they do,” said Joanne Schroeder, Munson Healthcare Charlevoix Hospital president. “This recognition is a testament to their unwavering dedication, compassion, and commitment to providing exceptional care.”
“Munson Healthcare Charlevoix Hospital demonstrates the transformative power of patient-centered care, positive employee experiences, and effective clinical outcomes," said Patrick T. Ryan, CEO and chairman at Press Ganey. “By prioritizing both their employees and the communities they serve to raise healthcare experiences, Munson Healthcare Charlevoix Hospital sets the standard for compassionate healthcare.”
Since 1919, Charlevoix Hospital has provided exceptional care to the community. The year 2023 introduced Munson Healthcare’s Regional Care Transformation Plan, ensuring we can continue to provide care for the next 100 years. As part of this plan, MHC Charlevoix Hospital has invested in the Da Vinci XI Surgical System, providing minimally invasive robotic surgery for OBGYN, Urology, and General Surgery. Additionally, MHC is opening new front doors to care including the future site of the Petoskey Community Health Center, more primary care providers, and more coordinated care across the healthcare system.
To learn more about Munson Healthcare Charlevoix Hospital, please visit munsonhealthcare.org/Charlevoix.